Avoiding SSL VPN Connection Problems with HTML5
You’re sitting on a plane, a two-and-a-half-hour flight from your home base in New York, en route to Chicago where you have an important client meeting. You blocked out your time on the flight to prepare for the meeting, planning to use the inflight WiFi to access your corporate network via your company’s SSL VPN so you can plug the latest performance metrics into a PowerPoint presentation.
The plane levels off at cruising altitude, you’ve got coffee on the tray table of the empty middle seat next to you, and you pull out your laptop to work on the presentation. You log onto the WiFi network and open your browser to access the VPN. You click the bookmark for your portal, and the “connecting” window pops up – and then just sits there.
You start feeling a little annoyed. You restart your browser, hoping that will fix the problem. No luck “Connecting….” But no connection.
You contact your corporate help desk via IM and explain the problem. The support person responds, “Yes, it seems there’s a problem with our VPN and the latest version of Java. Let me walk you through a workaround.”
You follow the instructions for disabling this and enabling that and eventually, half an hour later, you’re connected to the corporate network. You’ve now wasted 45 minutes on this problem, time you were planning on using to work on your presentation. Sweating bullets, and not closing your laptop until a little too long after the announcement to close your laptop, you get the presentation ready, feeling a little anxious that you didn’t have time to double check some of the figures.
The IT Manager Perspective
As an IT manager, can you imagine the conversation with your CEO after they’ve experienced something like this? Clearly, this is not a conversation that either of you particularly enjoy – a good IT manager is practically invisible, because everything just works the way it’s supposed to.
You can spare your users from having to deal with SSL VPN connection problems on the fly by implementing a secure HTML5-based remote access solution that does NOT require Java or any other plugins to work. A pure browser-based solution can enhance employee productivity and satisfaction, as well as data security. After all, it’s well known that the Java plugin itself is a major security liability – users don’t always install the latest patches and updates as soon as they’re available, which can leave them vulnerable to attack. The flip side, of course, is that sometimes they do install the latest update, only to come up against compatibility issues with your SSL VPN.
An HTML5 RDP and secure gateway solution can help you avoid all of those hassles, completely eliminating the need to install or maintain any client side software or plugins. One such solution is Ericom’s AccessNow HTML5 RDP Client, which provides seamless, secure RDP access from any device with a modern browser – smartphones, tablets, workstations, desktops, laptops, Chromebooks, etc. Ericom AccessNow also includes Ericom’s Secure Gateway, which can be used with, or instead of, an SSL VPN.
By switching to a solution that avoids the need for Java or other plugins, you can close a known vulnerability and make life easier for both users and your support team.