More and Better User Data Helps Drive Better Outcomes

MENDY NEWMAN on June 23, 2015 | 2912

For enterprise organizations moving to the cloud or deploying virtual desktop infrastructures, having a reliable monitoring and reporting capability is more important than ever. Understanding how your IT environment is being utilized and by whom is key for meeting compliance regulations, improving operational efficiencies, delivering better customer service or managing risks.

So what is a good reporting solution? One that provides a clear view of applications, users, locations and actions, while helping you to make decisions about why, who, what, when, where and how data is captured, stored and shared.

Leveraging Data for Success

The more robust a reporting solution is, the better it enables organizations to leverage its own data to optimize application deployment and usage. For example, the sheer number of users accessing a large enterprise network would very well necessitate the monitoring of application performance. Understanding how certain enterprise applications are being used as well as when and where, in return makes it possible to gain awareness into who the users are. By identifying the experience of each user it is possible to build a comprehensive picture that can quickly identify application issues as they take place.

Though many competitive systems might gather troves of information, the question really is “What can you do with that data? Is it actionable intelligence? Can you make better decisions from it and will the information deliver better business outcomes?

Ericom Connect™ application and desktop virtualization software provides insight into what is going on in the system on a day-by-day and minute-by-minute basis, from both a technical and business perspective. Along with our built-in reporting tools, we’ve opened up APIs so customers can customize their own reports. Users can gain technical information (how the system is working as well as root cause analysis of issues) but also business information that can help measure productivity and boost operational efficiencies:

  • Who’s accessing the system, and when? Where are they accessing the system from?
  • How many licenses of a certain piece of software do I need?
  • Everyone is working from home or on the road:  how many logged into the system today?

Real-time user monitoring makes it possible to proactively detect and isolate performance issues before they become widespread and affect the entire network. By gaining end-to-end visibility into the environment in which users are operating, the response time to an end-user’s negative experience is much faster because the entire ecosystem of the application is covered. See "Providing Analytics at Large Scale."

In summary, even though traditional performance management solutions were effective for on-premises infrastructures, the move by enterprises towards hosted services requires new tools to monitor and report the utility and ROI of IT resources. Having 100% visibility simplifies the business context of the user’s experience to give decision-makers quick answers to critical questions if and when an enterprise-wide, or an isolated incident takes place.

Let us show you how Ericom Connect can help you optimize managed access across your enterprise.

Author | 125 Blog Posts

Mendy Newman

Mendy is the Head of Solution Management at Ericom for all its products. Mendy's team focuses on delivering implementation and architecture solutions to our customers worldwide. | Ericom Software

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