Remote Access in the Transportation Industry - Business Continuity on the Go

ILAN PARETSKY on September 22, 2016 | 1528

Transportation is one of the world’s largest industries, contributing roughly 6% to global economic activity. In fact, according to a recent report by MarketReportsOnline, the Global Transportation Services industry is expected to reach a value of $3,808.6 billion by the end of 2019.

As in any other multi-billion dollar industry, transportation companies need robust solutions to help streamline business processes, such as freight management and field service management software. These tools are typically installed and operated on local machines, which means that they can only be used within the company’s offices.

Yet, mobility is what defines the transportation industry, and also what drives its success. The ability to provide a flexible, mobile work environment can help transportation companies improve customer support, reduce costs and increase productivity, so it's natural that this should be a key business strategy.

Developing a web-based version of business-critical applications to allow easy access for field-workers or salespeople would require companies to invest a good deal of time, money and other resources. Instead, many companies are adopting remote access solutions that grant employees access to the software they need, whenever they need it, regardless of the distance.

Remote access technology is already being used in multiple industries, from Healthcare and Finance to Education and Manufacturing. The plethora of benefits they bring to the table include improved customer support, more streamlined business processes and a high degree of mobility.

  • Increase shipment visibility and control – Remote desktop connections allow employees to look up shipment details, track the shipment and check delivery status at any time, no matter the location. 


  • Improve customer support – With remote access, you can keep customers informed of all shipment details at any time. Moreover, it enables drivers to report any delays in delivery in real-time. 


  • Ensure business continuity – With remote access technology, employees are no longer tied to one computer. So, if anything happens to one machine, they can continue to work with another one, with no time wasted. Remote desktop connections allow users to securely access any mission critical resources hosted in the company’s systems, even from their personal phone, tablet, or any other computer.


  • Increase flexibility - In the transportation industry, nothing is stationary, and drivers may not even receive the same vehicle every day. This means that whenever they change trucks or cars, drivers need to make sure they gather every document or other piece of information they’ll need in the field. Of course, mistakes still happen and it’s easy for drivers to accidentally misplace essential information. With a remote desktop connection, drivers can access everything they need from their own mobile, ensuring the smooth operation of their daily activities.


Learn how one logistics and transportation firm is using a powerful remote access solution to provide a flexible, mobile work environment at over 40 remote sites.




Author | 32 Blog Posts

Ilan Paretsky

Chief Marketing Officer | Ericom Software

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