What Extending Single Sign-On (SSO) to Remote Desktops Means for Cloud Migration

MENDY NEWMAN on November 29, 2018 | 52

SSO: A feature you love (even if you don’t know it exists)

Think about the last time you checked your Gmail or used Google Docs or any of the dozens of useful apps and services that are linked to your Google account, such as Google Drive, YouTube and even your search preferences. Each of these is a separate application that requires authentication into your Google account. In theory, Google could have you log in separately to each one. But instead, Google uses SSO to save you the trouble. Sign in to Google just once, and you get full access to all Google apps, services and data.

It's all about the cloud

As corporations increasingly transition to virtual and cloud-based computing environments, the number of times that employees must log in to business applications every day sharply increases as well. Users grow more frustrated with every additional log-in they face, especially when they almost inevitably forget a password to an account and must reset the password or call the helpdesk. Thus, simplifying the log-in process is more important than ever.

Single sign-on streamlines application workflow, expediting employee access to business-critical systems and resources. With SSO, employees can log in to their work environment once, using just one set of credentials, and be automatically logged in to all the applications they use. In fact, SSO enables a truly unified workspace.

In addition to improving productivity and reducing user frustration, adopting SSO offers your organization clear security and cost benefits.

Cost and security benefits of SSO

Single sign-on encourages good “password hygiene.” Users are only human. If they have to sign in to many different applications each day, people tend to choose weak passwords or practicing other bad habits, such as re-using the same password for multiple applications and services.

Moreover, SSO makes it easier and more convenient to use readily available IT-sanctioned applications. By doing so, it reduces the risk of “shadow IT”, where users acquire and use applications that are not under the IT department’s ownership or control.

Companies also experience significant cost savings by implementing SSO, due to dramatic decreases in helpdesk calls. Gartner estimates that between 20% to 50% of all IT helpdesk calls are for password resets from users who are experiencing problems logging on to the many apps and services they use.

SSO and remote access

Just because a firm enables SSO for employees working in the office, it doesn’t mean that the same functionality is automatically extended to employees when they work remotely. Microsoft RDS and other remote desktop solutions do not offer support for SSO authentication in remote or cloud-hosted environments, so employees working remotely may face a separate log-in request for each and every application they access.

To address this need and improve the day-to-day experience of IT and users, Ericom has added SSO support to the latest release of Ericom Connect. IT staff can now deliver seamless SSO authentication to all cloud, web and Windows applications using standard SAML and oAuth protocols, facilitating a gradual transition of legacy Windows applications to the cloud.

Learn more about Ericom Connect, see a demo, or test drive it here.

Author | 124 Blog Posts

Mendy Newman

Mendy is the Head of Solution Management at Ericom for all its products. Mendy's team focuses on delivering implementation and architecture solutions to our customers worldwide. | Ericom Software

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